Senior Software Engineer, Reliability

Team Overview

As a Senior Software Engineer, Reliability, you’ll ensure Klaviyo’s critical platforms are reliable, scalable, and sustainable while enabling rapid product development. We treat reliability as a core product feature and use software engineering to solve complex systems and operational challenges.

Our work spans security, infrastructure, and software development, requiring us to understand systems and engineering. We build complex, foundational solutions that must be extremely reliable, secure, and performant at global scale.

Our charter is to build and operate foundational services and infrastructure, define clear reliability objectives, reduce operational toil through automation, and continuously improve systems based on real production learnings. The work is highly visible and directly impacts how Klaviyos build software and how customers experience Klaviyo every day.

How You’ll Make an Impact

As a Senior Software Engineer, Reliability, you will build and operate the platforms, systems, and services that underpin Klaviyo’s reliability and operational excellence. You will:

• Build and operate foundational, security-critical services with a strong emphasis on availability, scalability, latency, and fault tolerance

• Apply software engineering principles to automate infrastructure, reduce operational toil, and improve system reliability at scale

• Design, implement, and evolve systems using SRE best practices

• Define and refine SLIs, SLOs, and error budgets to guide engineering decisions

• Improve observability, alerting, and incident response to reduce mean time to detection and recovery

• Participate in on-call rotations with a focus on sustainable operations and automatic remediations

• Perform quantitative analysis to understand system behavior, capacity constraints, and scaling limits

• Identify systemic risks and reliability bottlenecks and drive long-term, preventative solutions

• Collaborate closely with product, platform, and security engineers to influence architecture early and ship reliable systems

Who You Are

You are a cloud-native, platform-focused SRE who uses software to build and operate reliable production systems at scale.

• You write and maintain production-quality code (e.g. Python, Go, or similar) to build internal platforms, automate operations, and improve system reliability

• You have built, deployed, and operated distributed, cloud-native systems and understand failure modes such as partial outages, dependency failures, resource saturation, and cascading impact

• You have experience operating containerized workloads and platforms (e.g. Kubernetes) in production, including deployment strategies, scaling behavior, and service networking

• You are comfortable participating in on-call rotations and diagnosing production issues

• You have designed and operated observability systems and know how to build actionable alerts that reflect real user and service impact

• You apply SRE concepts such as SLIs, SLOs, error budgets, and burn-rate–based alerting to guide engineering decisions and operational response

• You have hands-on experience with infrastructure as code and declarative configuration (e.g. Terraform, Kubernetes manifests, policy-as-code)

• You have performed capacity planning, load testing, and performance analysis for distributed services and platforms

Nice to Have

• Experience supporting security-critical platforms or building internal security tooling

• Familiarity with identity, access management, secrets management, or policy enforcement systems

• Experience operating systems at scale in cloud environments (AWS preferred)

• Background in resilience testing, fault injection, or chaos engineering

• A strong comprehension of algorithms and data structures at scale

Tech Stack

Klaviyo’s platform is primarily built with Python and React and runs on AWS. Engineers join us from a wide range of technical backgrounds and are supported in learning our stack.

Core technologies include

• Python / Django / FastAPI

• MySQL / Redis / Memcached

• RabbitMQ / Celery / Apache Kafka / Apache Pulsar

• AWS / Terraform / Kubernetes

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range…